Global Support Engineer (m/f/d)

• Advantest Europe GmbH
• Böblingen
• Vollzeit, Teilzeit
• Home-Office

IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.You work in international teams with a high degree of personal responsibility and short communication channels.

Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team for the V93000 SoC Test System, tasked to provide technical support to the end customers. The Global Support Team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.

As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer’s needs.

You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.

• Recognized as the global technical support expert for Advantest Semiconductor Test Systems
• Accountable for global technical escalation management
• Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
• Provide subject matter expertise in defining Service and End User Documentation and training for all New Product Introductions
• Conduct training to propagate knowledge to all regional service organizations worldwide
• Responsible for installed base product quality, reliability and compatibility
• Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Focus of this position will be on V93000 Power & Analog Instruments.

• Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related - ideally with experience as R&D, Production or Support Engineer
• Structured and success-oriented problem solver
• Ability to travel ~20% of the time
• Wish: successfully managed cross functional and cross geographical projects

Required Soft Skills:

• Effective communication in spoken and written English
• Global teamwork skills
• Process oriented, structured and analytical thought process
• Can do attitude, proactive and self-disciplined
• Customer focused and understanding of customer requirements and needs

• Usage of state-of-the-art technology
• Teamwork in an international environment
• Open business culture with flat hierarchies
• Flexible working times
• Free space for creativity
• Participation on success

Our offer

• Flexibility
• Benefits
• Development
• Fitness
• Security

Flexibility: Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence

Benefits: Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)

Development: Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions

Fitness: Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days

Security: Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations

If you have any questions, Ann-Kathrin Rupp will be happy to answer them.

For further information visit: www.advantest-career.de

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